FAQs

Browse the questions below for everything about our plans and pricing.

FileWays offers three plans: Cloud One (Free, 1 GB storage), Cloud Scale (Professional, 100 GB at $9.99/month), and Cloud Max (Enterprise, 500 GB+ starting at $24.99/month). Each plan is designed to grow with your needs.

Cloud Scale is $9.99/month on a monthly plan, or $99.99/year on an annual plan—saving you 17%. It includes 100 GB of storage, AES-256 encryption, team collaboration for up to 5 members, and a 14-day free trial.

Cloud One gives you 1 GB of cloud storage, support for all common file formats, up to 3 active sharing links, AES-128 encryption, and a 30-day trash recovery window. It is free forever with no credit card required.

Cloud Max starts at $24.99/month for 500 GB. Additional storage is billed at $0.15 per GB per month. For teams needing 10 TB or more, custom enterprise pricing is available—contact our sales team to discuss your requirements.

Yes. Paying annually saves you 17% on all paid plans. Cloud Scale becomes $99.99/year and Cloud Max becomes $249.99/year. Billing is automatic and you can cancel before renewal with no penalty.

Yes. Educational institutions receive a 50% discount on Cloud Scale or Cloud Max plans. Verification via an institutional email address is required. The discount applies to institution-wide deployments.

Non-profit organisations receive a 60% discount on all plans, plus free API access and priority support. Contact our sales team with your non-profit credentials to get started.

Yes. You can change plans at any time from your dashboard. Upgrades take effect immediately on a pro-rated basis. Downgrades apply at the end of your current billing cycle, and your data remains safe throughout.

Annual Business and Enterprise plans come with a 14-day money-back guarantee. Free and monthly plans are non-refundable, but you can cancel at any time with no further charges.

Yes. Refer a friend to FileWays and both of you receive one month free on your respective plans. You can track your referral earnings and history directly in your dashboard, with no limit on referrals.

Everything you need to know about storing, organising, and managing your files.

Maximum upload size depends on your plan: Cloud One supports up to 100 MB per file, Cloud Scale supports up to 2 GB per file, and Cloud Max supports up to 5 GB per file. All plans support resumable uploads so large transfers recover automatically from interruptions.

Yes. FileWays accepts all file formats including documents, images, video, audio, archives, code files, and 3D models. In-browser previews are supported for 50+ common formats such as PDF, Word, Excel, PowerPoint, MP4, MP3, and ZIP. You can store and share any file type securely regardless of format.

Cloud One retains only the most recent version of a file. Cloud Scale keeps up to 10 previous versions, allowing you to restore an earlier copy if needed. Cloud Max keeps unlimited versions for as long as you need, which is ideal for regulated industries requiring a full change history.

Deleted files move to a trash bin: 30 days on Cloud One, 90 days on Cloud Scale, and 180 days on Cloud Max. After the retention window closes, files are permanently erased from our systems in compliance with data minimisation principles.

Cloud One supports manual backup only. Cloud Scale runs daily automatic incremental backups, saving bandwidth and storage. Cloud Max performs continuous real-time backups with delta sync, up to 2 years of backup retention, and a 24-hour disaster recovery SLA.

Yes. All plans support unlimited folder creation. Cloud One allows up to 10 custom folders. Cloud Scale and Cloud Max offer unlimited nested folder structures, bulk move and rename operations, smart folders that auto-organise by file type or date, and full-text search across stored documents.

Cloud Max includes automatic file deduplication. When the system detects an identical file already stored in your account, it references the existing copy instead of storing a duplicate, which can reduce your storage consumption by up to 40%.

Cloud One includes a 5 GB monthly upload quota and 10 GB/month download bandwidth. Cloud Scale has unlimited uploads and 500 GB/month download bandwidth. Cloud Max offers unlimited uploads and unlimited downloads with no monthly caps.

Your security questions answered—how we protect your data at every layer.

Cloud One uses AES-128 encryption at rest and SSL/TLS in transit. Cloud Scale and Cloud Max use AES-256 encryption at rest (military-grade) and TLS 1.3 in transit. Cloud Max additionally uses RSA-4096 for key exchange and offers a zero-knowledge architecture option where FileWays staff cannot access your files.

Two-factor authentication (2FA) is available on Cloud Scale and Cloud Max plans. Cloud Scale supports TOTP authenticator apps and SMS codes. Cloud Max additionally supports hardware security keys for the highest level of account protection.

Yes. SSO is available on the Cloud Max plan and supports SAML 2.0, OAuth 2.0, and Active Directory integration. This allows your team to log in with your existing corporate identity provider, improving both security and user convenience.

FileWays is SOC 2 Type II and ISO 27001 certified, and is fully compliant with GDPR and CCPA. HIPAA compliance with a Business Associate Agreement (BAA) is available on Cloud Max, making it suitable for healthcare organisations.

Yes. Cloud Max includes IP whitelisting, allowing you to restrict platform access to specific IP ranges, and geo-blocking to control access by geographic location. These controls are managed from the admin dashboard and take effect immediately.

Cloud One provides basic file activity logs. Cloud Scale keeps detailed activity logs for 90 days, and audit logs for 180 days. Cloud Max provides unlimited audit log retention with full export capability, suitable for compliance audits and forensic investigations.

No. FileWays never sells user data to third parties or uses it for advertising purposes. We are fully GDPR and CCPA compliant, conduct annual third-party privacy audits, and our plain-language privacy policy explains exactly how your data is handled.

Yes. Cloud Max supports customer-managed encryption keys (CMEK), giving you full control over key rotation and revocation. You can also choose FileWays-managed keys if you prefer a simpler setup. This feature is designed for enterprise customers with strict data governance requirements.

Questions about sharing files, team workspaces, and working together securely.

You can generate a secure sharing link from any file or folder in your dashboard. Cloud One allows up to 3 active public view-only links. Cloud Scale and Cloud Max support unlimited links with options for password protection, expiration dates, per-link download limits, and role-based access controls.

Yes. Password protection for shared links is available on Cloud Scale and Cloud Max. You can set a custom password or let FileWays auto-generate one. Recipients must enter the password before accessing the file or folder, adding an extra layer of security for sensitive documents.

Workspaces are shared folders with customisable permissions. You can invite team members, assign roles (viewer, editor, or admin), and track real-time activity—all from one centralised location. Cloud Scale supports up to 3 workspaces and 20 collaborative folders; Cloud Max supports unlimited workspaces and folders.

Yes. Cloud Scale and Cloud Max allow you to invite external users as guests without requiring them to create a FileWays account. You can assign them view or edit permissions and revoke access at any time from your admin dashboard.

Cloud One is designed for individual use with no team features. Cloud Scale supports up to 5 team members. Cloud Max supports unlimited team members, making it suitable for large organisations with multiple departments and locations.

Yes. Administrators can add, remove, or deactivate team members at any time through the dashboard. You can also reset member access, assign or change roles, and review activity logs to monitor what each member has done.

Yes. Cloud Scale supports threaded file comments and @mentions to notify team members. Cloud Max extends this with advanced annotations, resolved comment states, and file approval workflows that allow designated reviewers to formally sign off on documents before they are finalised.

Cloud Scale integrates with Zapier, Microsoft Teams, and Slack (basic). Cloud Max supports 100+ integrations including full Microsoft Teams and Slack feature sets, Google Workspace, Salesforce, Asana, Monday.com, and IFTTT. A full REST and GraphQL API with webhook support is available on Cloud Max for custom integrations.

Yes. FileWays operates an ongoing bug bounty programme that invites security researchers to responsibly disclose vulnerabilities. Accepted reports are rewarded based on severity. We also conduct regular third-party penetration tests and annual security audits to maintain our SOC 2 Type II and ISO 27001 certifications.<\/p>

FileWays has an incident response plan that includes immediate containment, forensic investigation, and notification. Affected users are informed promptly in compliance with GDPR and applicable regulations. Our security operations team monitors systems 24\/7 using Prometheus and our ELK stack to detect anomalies in real time.<\/p>

How FileWays works across your devices, platforms, and offline.

FileWays works on all major platforms. Web access is available via Chrome, Firefox, Safari, and Edge. Native mobile apps are available for iOS 13+ and Android 9+. Desktop clients are available for Windows 10+, macOS 10.15+, and Linux (Ubuntu and CentOS) on Cloud Max. Cloud Scale includes limited early-access desktop support.

Yes. FileWays has native iOS and Android apps. Cloud One provides view-only mobile access. Cloud Scale and Cloud Max offer full-feature mobile access including upload, sharing, and collaboration. Cloud Max adds full offline mode with automatic background sync when connectivity is restored.

Desktop sync is available on Cloud Scale (limited early access) and as a full feature on Cloud Max. Cloud Max provides real-time bidirectional sync with selective sync—allowing you to choose which folders sync to each device—and intelligent background sync scheduling to manage bandwidth usage.

Cloud One allows 1 simultaneous device. Cloud Scale allows up to 3 simultaneous logged-in devices. Cloud Max supports unlimited simultaneous devices, suitable for large teams working across multiple locations and device types.

Offline access is not available on Cloud One. Cloud Scale allows you to download files for offline viewing. Cloud Max provides a full offline mode where selected files and folders are synced locally and remain accessible without an internet connection, automatically syncing changes when you reconnect.

Managing your account, billing, and administration settings.

Visit core.fileways.com and click Sign Up. Cloud One is free with no credit card required. Cloud Scale and Cloud Max both offer a 14-day free trial so you can explore all features before committing. Setup takes under two minutes and you can start uploading files immediately.

FileWays accepts all major credit and debit cards, processed securely through Stripe. Annual plans can also be arranged via invoice for enterprise customers. Contact our sales team at sales@fileways.com to discuss invoiced billing options for your organisation.

FileWays will notify you when you are approaching your storage limit. You will not lose any existing files. You can delete files to free space or upgrade your plan to increase your quota. On Cloud Max, additional storage can be added at $0.15 per GB per month without changing your base plan.

No. All plans are month-to-month with no long-term contract required. Annual plans offer a 17% discount and are billed once per year, but you can cancel before renewal without penalty. There are no hidden fees or lock-in terms.

Cloud One users can reach support by email with a 48-hour response time. Cloud Scale users have access to email and live chat with a 12-hour response time and priority queue. Cloud Max users receive 24/7 phone, email, and live chat support with a 1-hour response guarantee and a dedicated account manager.

Yes. FileWays supports full data portability. You can export all your files and account data at any time in standard formats (JSON/CSV for metadata). This ensures you are never locked in and can migrate to another service if needed. Cloud Max also provides compliance audit report exports.

Yes. FileWays guarantees 99.99% uptime under its Service Level Agreement (SLA) for Cloud Max customers. A real-time status page is available at all times. The platform uses multi-region redundancy, automatic load balancing, and a disaster recovery plan with a 24-hour recovery time objective (RTO) and a 1-hour recovery point objective (RPO).

FileWays operates 8 data centre regions across North America (Virginia, Oregon, Toronto), Europe (Frankfurt, London, Paris), and Asia-Pacific (Singapore, Tokyo, Sydney). Cloud One stores data in a single US region. Cloud Scale adds EU options. Cloud Max replicates data across 3+ regions automatically for redundancy and low-latency access globally.

Yes. Cloud Max customers receive dedicated onboarding assistance including setup and configuration help, group training sessions for your team, interactive API documentation, and access to a dedicated account manager. Cloud Scale users have access to an extensive video tutorial library and a full searchable knowledge base.<\/p>