Last Updated December 4 2025
FileWays is a global cloud storage and file sharing service that provides secure online tools for uploading, storing, organizing, and sharing digital content. This Privacy Policy explains how FileWays collects, uses, protects, and manages personal information for users worldwide. We are committed to safeguarding your privacy and maintaining the highest level of data protection across all regions and jurisdictions.
If you have any questions, contact us at support@fileways.com.
1. Purpose of This Policy
This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and what rights you have. By using FileWays you agree to the terms described here.
2. Global Data Protection Compliance
FileWays follows privacy laws and regulations in every region where our service is used. This includes but is not limited to the following frameworks:
European Union General Data Protection Regulation
United Kingdom General Data Protection Regulation
California Consumer Privacy Act and California Privacy Rights Act
Canada Personal Information Protection and Electronic Documents Act
Brazil General Data Protection Law
South Africa Protection of Personal Information Act
Singapore Personal Data Protection Act
Malaysia Personal Data Protection Act
Thailand Personal Data Protection Act
Australia Privacy Act
New Zealand Privacy Act
Japan Act on the Protection of Personal Information
India Digital Personal Data Protection Act
Middle Eastern data protection laws including United Arab Emirates and Qatar
Any additional regional privacy laws that apply to users in their country
We use a unified global privacy standard to ensure strong protections for all users regardless of location.
3. Data We Collect
We collect only the information needed to provide and improve FileWays. Categories include:
Account information such as your name, email address, and encrypted password
Files and content that you upload or store using FileWays
Device information such as browser type, IP address, system information, and usage logs
Payment data which is securely processed by trusted external payment providers
Cookies and analytics information for performance and authentication
Support communication such as messages and requests sent to our team
Your uploaded files remain private unless you choose to share them.
4. How We Use Your Data
FileWays uses your information for the following purposes:
To create and manage your FileWays account
To provide cloud storage, file sharing, and collaboration features
To secure user accounts and prevent fraud
To improve service quality, performance, and functionality
To provide customer support
To handle billing and subscription management
To comply with legal obligations
To notify you about service updates or important account changes
We do not sell personal data.
5. Legal Basis for Processing
We process personal data based on:
Your consent
The need to fulfill our contract with you
Legitimate interests such as platform improvement and security
Compliance with legal obligations
Protection of vital interests when required
6. Storage, Encryption, and Security
Your data is protected with industry standard security measures that include:
Encryption during transfer
Encryption while stored
Strict access controls
Secure cloud infrastructure
Monitoring for threats and unauthorized access
Redundant backups and data reliability systems
We continuously improve our security practices to meet global standards.
7. Cookies and Tracking Technologies
FileWays uses cookies to authenticate users, improve performance, analyze platform usage, and remember preferences. You can manage cookies through your browser settings. Essential cookies are required for login and core features.
8. Sharing of Data with Third Parties
We only share data under the following circumstances:
With cloud hosting providers that store encrypted data
With payment processors that manage billing securely
With analytics providers that help improve performance
With government or legal authorities when required by law
With service integrations that you choose to connect to FileWays
All third parties are required to follow strict security and privacy requirements.
9. International Transfers
FileWays may transfer data across borders. We apply appropriate safeguards such as Standard Contractual Clauses and encryption to protect data during international transfers. All transfers follow regional laws and global privacy requirements.
10. Data Retention
We retain data only for as long as needed for the following:
Active accounts
Legal and regulatory reasons
Security and fraud prevention
Billing records
User controlled storage of files
When you delete your account, your personal data and stored files are permanently removed after the required retention period.
11. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Delete your data
Limit or restrict processing
Object to processing
Request portability of your data
Withdraw consent
File a complaint with a data protection authority
To exercise these rights, contact support@fileways.com.
12. Children and Minors
FileWays does not knowingly allow individuals under the legal minimum age in their region to create an account. If we learn that a child has created an account, we will delete the account and any related information.
13. Data Breach Response
In the event of a data breach, FileWays will:
Investigate the issue promptly
Take immediate steps to contain the incident
Notify affected users when required by applicable laws
Notify relevant authorities within legally required time limits
14. Links to External Services
FileWays may include links to other websites or services. We are not responsible for the privacy practices of external platforms. Users should review those policies before providing information.
15. Updates to This Policy
We may update this Privacy Policy to reflect changes in law or improvements to our service. We will notify users through email or platform announcements when significant changes occur.
16. Contact Us
For privacy questions or requests, contact our dedicated team:
FileWays Privacy Team
Email: support@fileways.com